In Planning for the NEW NORMAL, we must provide ways to make the built environment safe and healthy. What Strategic Operations Planning is necessary to ensure your Organization and its facilities, equipment, and people are prepared for the “What’s Next?”

Our Planning Team is available to help guide your Organization’s critical next steps in addressing Resiliency, Sustainability, and our “New Normal”.

Please scan through our Planning for the NEW NORMAL documents below. HEAPY has pulled together our experience and expertise in building systems to provide useful hints, background on Building Systems and cost saving alternatives for addressing our new normal. As the CDC, ASHRAE and others further their research, we will continue to update this document.

In the HEAPY spirit of Real COLLABORATION, please let us know where we can be of assistance as all of us go forward in changing the built environment in response to this pandemic and in preparation for the “What’s Next?”.

Planning for the New Normal + -

Occupying spaces of any kind under our new normal will require informed, sensible Planning by Building Owners and Operators to ensure their facilities have been properly changed to a safe, healthy and people focused mode of business operation. Our goal is to provide Real INSPIRATION for you to readily take on the challenge of our new normal.


Plumbing Systems Re-Occupancy + -

Your building may have been shut down these past many months due to WFH/COVID. Minimal use of your building’s water systems creates stagnant water in your plumbing system piping and equipment, which promotes the growth of Legionella and/or other biofilm-associated bacteria. This places your building occupants at risk when re-occupancy occurs. 

Now is the time to develop and implement a safe and effective Water Management Plan to protect your building occupants, maximizing their health and safety upon re-occupancy.


Healthcare Pandemic Planning + -

How will COVID-19 impact resiliency in healthcare? Are hospitals prepared for the next pandemic? What should healthcare systems be doing now and in projects moving forward in response to this and future pandemics? This Healthcare Pandemic Planning Guide is a starting point to help every healthcare facility and health system evaluate their current conditions and elevate their PREPARATION, FLEXIBILITY & RESILIENCY to serve their communities.




For the Built Environment
• Physical Access Protocols
• Interior Personnel Movement and Spacing
• At Risk Colleague Considerations
• PPE and General Area Disinfection Plan

For Building Infrastructure
• Documentation of infrastructure
• Pro-active System Analysis and Retro-fits
• Mechanical/Electrical Resiliency Fitness Testing
• Telecommunications Tenacity

For Hospitals / Healthcare
• Travel paths for infected patients
• Pandemic units
• Remote communication with an infected patient
• Telehealth
• Addressing specialty and/or high-risk areas
For Higher Education, Corporate, Cultural, Civic Spaces
• General building layout / traffic flow design
• Awareness of social distancing, ventilation, access, etc.
• Leverage system capabilities and technologies.
• Addressing “Common” Areas
• Specific application for Dorms, Classrooms, Recreation, Conference

For Community / Campus Resource Collaboration
• Overall cohesive plan effectively utilizing available resources
• Minimize redundancies in capital assets, prioritize strategic future


Thought Content

Seasonal Maintenance Increases Efficiency and Improves Indoor Air Quality

By: Ryan Hoffman

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