We are thrilled to celebrate the achievement of Lori Dahm, Client Relations Leader and Associate Principal, who recently earned her Client Experience Management Professional (CXMP) registration. This accomplishment reflects her dedication to delivering exceptional client experiences. Lori provides leadership and direction for HEAPY’s comprehensive client relations and experience strategy, working with all disciplines to ensure that client satisfaction is a top priority for every project.
The CXMP certification is a prestigious credential that demonstrates an individual’s mastery of the essential principles and practices of client experience management. This comprehensive program covers all aspects of CX, including strategy development, customer insights, journey mapping, metrics, and culture. Lori’s success in obtaining this certification is a testament to her hard work, determination, and expertise. We are grateful for her commitment to continuing education and learning, which is an asset to our organization as well as to our clients.
Congratulations again to Lori for this achievement. We look forward to the new insights and perspectives that Lori will offer to improve our client relationships, helping us to identify new opportunities for improvement and ensure that our clients receive the highest level of service and support.
About Lori Dahm, CXMP, LEED Green Associate
